Rainforest now lets you send individual test failures to JIRA from a test’s run result page using an “Export to Jira” button. This feature lets you choose which test failures to export, rather than exporting all failures automatically. This is helpful for customers that wish to have more control over which failures to share with fellow team members.


To use this feature, navigate to Settings > Integrations and under the “Test Failure” section, check the “Enable Manual Error Reporting” checkbox in the JIRA section. 

Please note: You must have a functioning JIRA integration set up beforehand for this feature to work. 

Once you check the “Enable Manual Reporting” box with a working JIRA integration, a JIRA icon will show up in each failed test result screen.

To export the failed test result to JIRA, click Export to JIRA, select which browsers or platforms to export the issue for, and click the Export button.

If there are multiple browser or platform failures, you may select which browsers or platforms to include in the exported ticket. 

You will see an alert showing a link to the JIRA ticket created; you can click this to be taken to the ticket in a new tab. 

Only one ticket is generated each time you click the Export button. As such, if you select multiple browsers or platforms, the single ticket will contain information from each selected browser or platform.

What's included in the created JIRA ticket

In the JIRA ticket description, you’ll find: 

  • The failed test steps
  • A screenshot from the failed step
  • Links to videos of each tester
  • Links to HTTP logs and app or browser logs from each tester

Please note that you must be logged in to Rainforest in order to view the links exported to the JIRA ticket.

If you have any questions about this feature, please reach out to us at support@rainforestapp.com.

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