How our testers should handle pop-ups on your application

A common encounter while navigating a site is a random pop-up or modal that prompts them to take a certain course of action. This article will outline how our testers manage random pop-ups while testing with Rainforest.

Why do random pop-ups and modals have to be managed?

Many sites have pop-up modals that customers intentionally build into their site but that appear in seemingly random places. Due to how our testers are trained, testers will fail tests if they encounter these purposeful pop-ups. To balance both sides of this, we have tester rules.

Pop-ups are divided to 3 groups:

  1. pop-ups that indicate a bug - testers will fail the test
  2. pop-ups that don’t indicate a bug - testers will continue testing
  3. pop-ups where it is not obvious if they indicate a bug or not - testers will continue with the test.

Additional details about these rules here.

You can choose how to handle pop-ups from group 3. The tester will always leave a comment "closed pop-up(s)".  You can set the Rainforest system to either fail or not fail the test as a result.  The default is to not fail the step, however may be  This can be toggled in the Global Settings page.

Did this answer your question?