Troubleshooting red banners reading "Can't connect to the VM"
When previewing a test in Rainforest, you may see a red banner reading "Can't connect to the VM" which either appears automatically or after clicking the "I understand" button to acknowledge tester rules. This error can occur for a number of reasons including:
- Missing a Secure Socket Layer (SSL) Certificate
- Not trusting a SSL Cert used by Rainforest
- Interference from a recently installed firewall or antivirus software
If this error occurs repeatedly please reach out to our support team by emailing firstname.lastname@example.org.