How Quoted Text Works

Our testers are trained to read test instructions and match exactly what appears within "quoted" text to what they see on your website or application to determine their response. There are 3 criteria on which testers form their judgment on the quoted text:

  1. Word Choice
  2. Spelling and Grammar
  3. Syntax

If there is any deviation from the content in the instructions and the corresponding element on the webpage or in the application, the tester will fail the test. This applies to both 'single' quotes and "double" quotes.

Note: Testers will not report differences in capitalization. Please specify if you would like capitalization to be matched exactly.

Our Best Practices:

Be mindful of Word Choice

Attention should be placed on word choice in the context of quoted text. Since the criteria for quoted text is ‘strict,’ similar or commonly interchangeable words will cause testers to fail a test.

If the step instructs to click the “Login” button but the button actually reads “Log In”, the tester will fail the test.

Instead, use quotes for the login credentials, where an exact match needs to be 100% exacts.

Pay attention to Spelling and Grammar

As the quoted text is rigid, spelling, and grammar issues between quoted text in the instructions and the site being tested will have an impact on the results.

A step that instructs tester to enter “password1.” - the quoted text here would instruct the tester to input the period (.) as part of the password.

Using quoted text isn't always necessary, however, when it is used it should be for specific purposes. When in doubt, don’t hesitate to reach out to our support team for help!

Quotes Rule Indicator

When a user includes quotes in their step content, a note below the step will appear which displays exactly what content the testers will match to the letter.

Example 1:

If the quoted content is a word such as “View Details”, a message will appear below the step content will look similar to:

Example 2:

There is one exception to the text-in-quotes rule. If you see "_" in the instructions, it is meant to be a placeholder for what will be seen on the test. Testers will not report this. If the quoted content includes an underscore “_”, a message will appear below the step content similar to:

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