How Quoted Text Works

Our testers are trained to read test instructions and match exactly what appears within "quoted" text to what they see on your website or application to determine their response. There are 3 criteria, collectively referred to as ‘content’, on which testers form their judgment on quoted text:

  1. Word Choice
  2. Spelling and Grammar
  3. Syntax

If there is any deviation from the content in the instructions and the corresponding element on the webpage or in the application, the tester will fail that test.

Note: this applies to both 'single' and "double" quotes!

Our Best Practices:

Be mindful of Word Choice

Special attention should be placed on word choice in the context of quoted text. Since the criteria for quoted text is ‘strict,’ similar or commonly interchangeable words can cause testers to fail a test.

Example: If the step instructs to click the “Login” button but the button actually reads “Log In”, the tester will fail the test at that step.

Instead, use quotes for the login credentials, where an exact match needs to be 100% exacts.

Pay attention to Spelling and Grammar

As quoted text is rigid, spelling and grammar issues between quoted text in the instructions and the site being tested will likely have an impact on the results.

As an example, a step that instructs to enter “password1.” -- the quoted text here would instruct the tester to input the period (.) as part of the password.

Using quoted text isn't always necessary, however, when it is used it should be for specific purposes. When in doubt, don’t hesitate to reach out to our support team for help!

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