How to find tester feedback

In addition to executing tests, Rainforest testers also provide valuable feedback to you to help improve the test itself and also the feature t

Anywhere you see the Tester Comment Icon (blue speech bubble), follow it to find the test step it’s associated with. You’ll find the feedback within the test view. The Tester Comment Icon shows in the Test, Run Summary and Test Results pages.

Once in the test view, click the icon at the top of the screen to view tester comments from the latest run. These comments will show up to the right of the editor aligned with each corresponding step.

You can also view the tester comments by clicking the blue comment icon next to individuals test steps.

Note that Rainforest will only show tester feedback from the latest run alongside the test steps. To view feedback from prior runs, click on the ‘view comments history’ link.

Types of helpful feedback from testers

Testers have two ways to leave you feedback:

  • Bug reports (failed test)
  • Feedback

Bug reports

When a step can't be answered with Yes based on our rules and instructions, testers will select No. If your instructions were well-written, this is their opportunity to share a bug report to help you identify what went wrong.

The bug report

We ask that their report includes a constructive, helpful comment that explains why they had to fail the step. Please note that lengthy comments are not mandatory, and some testers may leave more detailed feedback than others.

Tester Feedback (aka Suggest Improvement)

Occasionally, you'll see speech bubble icons in results, even on passing tests: these indicate extra feedback from testers.

A test that includes additional feedback from testers

This is an optional feature called "Suggest Improvement" (SI) for our testers. Testers may use it only if the answer to a question is yes.  Think of it as a "Yes, and …".

They may want to leave you a tip about how your instruction could be phrased better, or something else they noticed while testing. We encourage testers to use the Suggest Improvement feature in addition to answering the step with “YES”.

Testers can use SI to report situations falling under the 5 categories listed below:

  • This step can be broken into multiple steps: you may see this if you are asking them to do too many things in one step which can lead to confusion, and the step can be improved by splitting it into multiple steps;
  • These instructions are hard to understand: you may see this if the testers bumped into some jargon they don’t quite understand, or phrasing that could be clearer;
  • The action you want me to do is not fully described: you may see this if your instructions omit certain actions that are too far of a leap for testers to make, or you maybe forgot to add something to make them complete;
  • There was an unexpected pop-up in this step: if they bump into a pop-up you didn’t account for in instructions, they think is benign (see Rule 3) but think you should know about it anyway;
  • I see an additional problem that is not asked as part of the question: if they notice something else about your app, e.g. a typo in a part not mentioned in instructions.

While we recommend testers use this in certain situations, it is never mandatory. If the tester chooses not to leave a suggestion, they must follow your instruction to the best of their ability and answer Yes or No accordingly.

Should they choose to use it, we ask that their report includes a polite, helpful comment explaining how the situation could be improved. Unless the tester’s comment was rude or unhelpful, you should never give the tester a poor rating for using this feature at an appropriate time.

If you have any questions about testers or need to report a bad comment, please let our team know in as much detail as you can at support@rainforestqa.com.

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