How to Manage Blocked Requests

Learn how to use tester feedback to unblock Visual Editor and Plain-Text Editor tests.

When using the Test Writing Service, a request can be blocked when a test author cannot get the test to pass. This could be due to several reasons, including unclear instructions, a bug, or other issues. The test author provides details about the blocker directly to you via the Rainforest app.

Getting Blocker Notifications

You can receive an email with blocker details by enabling notifications in your account settings. Select from:

  • When a test writing run is updated
  • When a test rewriting run is updated
17051705

A Test Writing Service blocker email.

View blocker information on the Test Writing Service icon (pencil & ruler) in the navigation bar. Blocked tests are indicated by an orange dot.

303303

Test Writing Service icon indicating a blocked request.

Unblocking Tests

After reviewing a test author’s blockers, clear them so the author can continue working on the tests.

Visual Editor Tests

  1. Navigate to the blocked test.
  2. Click the Test Writing Service icon.
  3. Use the Actions dropdown to unblock the test.
13981398

Unblocking a Visual Editor test.

Plain-Text Editor Tests

  1. Navigate to the blocked test.
  2. Use the Actions dropdown to unblock the test.
14321432

Unblocking a Plain-Text Editor test.

Unblocking Test Writing Runs

There are instances when a blocker affects the entire batch of test writing requests, such as when the environment is unavailable.

  1. Click the blocked test writing run.
  2. Click the Unblock Run button.
  3. Provide instructions to clear out the blocker.
13291329

A blocker affecting multiple tests.

Unblocking Postponed Tests

Blocked test writing requests are postponed after 4 days, and blocked rewriting tests are postponed immediately. This allows you to request more tests to be written or rewritten without being stalled by an individual test.

Visual Editor Tests

  1. Navigate to the postponed test.
  2. Click the Test Writing Service icon.
  3. Use the Actions dropdown to continue with the test writing process or dismiss the blocker.
12751275

Unblocking a postponed Visual Editor test.

Plain-Text Editor Tests

  1. Navigate to the postponed test.
  2. Use the Actions dropdown to continue with the test writing process or dismiss the blocker.
12151215

Unlocking a postponed Plain-Text Editor test.


If you have any questions, reach out to us at [email protected].


Related Articles & Links