How to Debug Tester Community Results

Learn how to examine tester community results at a detailed level.

Tester Mouse Tracking, Video, and Rating

Clicking into an individual tester’s result provides detailed information on the step result.

Clicking into an individual tester’s step result.Clicking into an individual tester’s step result.

Clicking into an individual tester’s step result.

  • Use the Up and Down arrow keys to jump between steps in the video.
  • Use the Right and Left arrow keys to switch between different testers in the same step (if available).
  • Select the Screenshot tab to see a screenshot of the view when the tester answered “Yes” or “No.”
    Note: To toggle mouse tracking, click the eye icon in the bottom left-hand corner. When mouse tracking is enabled, you see how the tester moved and clicked the mouse.
  • Select the Video tab to see a video playback of what the tester did in this step.
  • We encourage you to rate the tester by choosing “Helpful” or “Not helpful” on the right-hand side of the page.

The Site Can’t Be Reached When Navigating to the Test URL

In this case, you may find that the site can’t be reached. Make sure to whitelist all Rainforest IP addresses. For more information, see Which IP Addresses Do Testers Come From?

A blocked IP address example.A blocked IP address example.

A blocked IP address example.

HTTP Logs for Troubleshooting

With HTTPHTTP - Hypertext Transfer Protocol (HTTP) is data communication foundation for the World Wide Web. It provides access to hypertext documents, including hyperlinks to other resources. Logs, Rainforest makes it possible to view all HTTP traffic passing to and from each Rainforest virtual machine (VM). Use HTTP logs to examine request interruptions at the network level and see the order in which HTTP requests were made.

Viewing a VM’s HTTP Browser Logs from a Tester

  1. Click the test’s run results.
  2. Click the result of an individual tester.
  3. Hover over Logs and Recordings.
  4. Click “View tester’s HTTP request log.”
Viewing a tester’s HTTP logs for troubleshooting.Viewing a tester’s HTTP logs for troubleshooting.

Viewing a tester’s HTTP logs for troubleshooting.

Downloading the HAR Logs for Tester Community Results

  1. Select the test’s run results.
  2. Select the result of an individual tester.
  3. Hover over Logs and Recordings.
  4. Click “View tester’s HTTP request log.”
  5. The URL is similar to this:
    https://harviewer.rainforestqa.com/preview.html?path=...
  6. From the HAR viewer URL, copy everything after path=.
  7. Paste the URL into a decoder, such as the one found here.
    This gives you the URL of the HAR file.

If you have any questions, reach out to us at [email protected] or via the chat bubble below.

Updated about a month ago



How to Debug Tester Community Results


Learn how to examine tester community results at a detailed level.

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